In Appen, a Data Processing Supervisor or Team Lead is responsible for Data Processing Associate ensure annotation of all types of data, provide judgement on image, video and audio tasks, transcription, data collection and safety by analyzing and reviewing audio, videos, and text-based content. They address reported issues and manage a team of about 25 employees, providing coaching, feedback, and motivation to ensure efficient performance and adherence to quality standards.
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Responsibilities
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Resilience:
- Strong coping, emotional resilience, and stress-management skills
- Ability to perform duties objectively, devoid of biases, in the best interest of client policies.
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Leadership and Management Skills:
- Strong leadership qualities to guide and motivate team members.
- Effective delegation and workload management
- Decision-making skills for conflict resolution and tough choices
- Time management and organizational skills for task prioritization and meeting deadlines
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Communication Skills:
- Excellent verbal and written communication skills
- Active listening skills to understand team concerns and provide feedback
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Problem-Solving and Critical Thinking:
- Analytical skills to identify and solve issues
- Ability to make informed decisions under pressure
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Performance Management:
- Setting performance goals and monitoring progress
- Providing constructive feedback and coaching for improvement
- Conducting performance evaluations and implementing improvement plans
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Technical Skills:
- Strong knowledge of annotations, content curation, transcription, data collection, content policies, community guidelines, and online safety practices
- Proficiency in relevant business process and industry-specific tools
- Analyzing data and generating insights for performance improvements
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Conflict Resolution:
- Managing conflicts and mediating disputes.
- Maintaining professionalism in challenging situations.
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Adaptability and Flexibility:
- Openness to change and ability to adapt.
- Flexibility in handling unexpected challenges.
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Client and Stakeholder Management:
- Strong interpersonal skills for client and stakeholder interactions.
- Understanding client expectations and managing relationships effectively.
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Attention to Detail:
- Thoroughness in reviewing work for accuracy.
- Identifying process gaps and areas for improvement.
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Ethical and Professional Conduct:
- Adherence to ethical standards and professionalism.
- Commitment to maintaining confidentiality and data security.
Roles and Responsibilities:
- Conducting Huddles
- Task Management Guidance
- SLA and KPI Achievement
- Performance Reviews
- Training and Quality Coordination
- SOPs and Documentation
- Individual Connects
- Performance Reporting
- Leave Management
- Attendance Tracking
- Time Sheet Validation
- Security and Data Protection
Requirements:
- Graduate /bachelor’s degree.
- 5+yrs of work experience into annotation, content curation/content moderation/ analysis/review. 2+yrs into team leadership.
- Previous experience in data processing or a related field
- Exceptional analytical thought process, including attention to detail and producing quality results.
- Review text/images and search website as per the client guidelines.
- He/she must ensure that the text or images that goes online is not family safe/ offensive/ violates any copyrights law.
- DPS/Lead have to check the quality of the posts.
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficiency in data processing software and tools
- Attention to detail and problem-solving skills
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